Medical answering service built for doctors
On Call Central replaces your answering service with a flat-rate, fully automated system that eliminates operator error, protects provider contact information, and produces permanent documentation of urgent patient phone calls.
How On Call Central works for your practice
Watch a 2-minute walkthrough of the call flow, scheduling, and provider notifications.
Manage your after-hours calls from one dashboard.
Manage voice menus, update on-call schedules, review call archives, and control notifications from one centralized web dashboard your entire team can access from anywhere.
Your practice in your pocket.
The On Call Central mobile app for iOS and Android keeps providers connected to their practice with secure, HIPAA-compliant messaging, transcribed patient calls, and real-time schedule management.
- Listen to and manage patient messages
- Return calls with your practice's caller ID
- Swap on-call shifts in real time
- Adjust notification preferences on the go
Everything you need to handle after-hours calls.
Designed with input from physicians, optimized for HIPAA, and priced so any practice can afford it.
Fully automated
Calls are answered immediately and routed by your custom voice menu. Schedule different menus based on time of day, holidays, or inclement weather.
Simple schedule management
The scheduling calendar lets your team manage on-call schedules months in advance. Assign covering providers to the correct time slots. Quickly make one-time exceptions for last-minute schedule changes.
Tiered notifications
Notify primary providers, escalate to a backup provider after a delay, and document every step of the call lifecycle. Use external covering providers when needed.
HIPAA-compliant
Secure communication channels, encrypted recordings, and detailed audit logs keep your practice compliant.
Caller ID privacy
When providers return calls, the practice's number shows on patient phones. Personal numbers stay private.
24/7/365 support
Get support from a real US-based team by phone, email, or support ticket. Our team is available 24/7/365 to respond to urgent support needs.
Straightforward, per-provider pricing.
One flat rate per provider
Whether you're a solo provider, part of a shared call pool, or a large multi-specialty group, we have a plan for you.
- No minutes or surprise overages
- Unlimited administrative users
- No contracts
- Free customization & support
Get a free pricing brochure
Find the right plan for your practice
Thanks — we'll be in touch.
You'll hear from our team within one business day with pricing tailored to your practice.
Used by doctors' offices of every size and specialty.
Supporting medical practices across specialties throughout the United States.
See what our customers have to say.
Practice administrators, office managers, and physicians on what changed after switching to On Call Central.
"As soon as I heard what On Call Central offered, I knew we had to have it."
"The doctors were getting all sorts of calls that weren't urgent, but that has changed immensely since we moved to On Call Central."
Setup was painless and the flat per-provider pricing made the decision easy. We replaced a legacy answering service in a single afternoon and never looked back.
Simplify your after-hours call management.
Schedule a free 30-minute demo with our team, or start your two-week trial with guided setup and onboarding.